Before Choosing Your House Cleaning Service Company. Meet Them to See How They Set Their Standards and Prices.

15 Questions To Ask House Cleaning Service

With todays fast paced busy world, it is a must to have a house cleaning service. What was once known to be a luxury, is now a necessity. With the growing need for a maid service in Henderson, NV. There’s plenty of choices to pick from and we are sure you have some question. But do you have 15 questions? Do you want to hire a cleaning service company or a freelance worker? Do you want to hire a franchise or do you want to keep it local and shop small business?

HouseKeeping Honeys wants to help you, so we made a list of 15 Questions To Ask, before you decide on your House Cleaning Service.

Remember, when hiring a maid service their priority should always be your satisfaction. We hope these 15 questions help you better find the perfect house cleaning service company for you.

Weigh Out The Positives and Negatives

The first decision you are going to need to make is wether you would like to hire a house cleaning service company or an individual. Each option has its ups and its downs.

Hiring a cleaning service company such as HouseKeeping Honeys has its benefits. Cleaning Service Companies typically offer a more flexible schedule to suit your needs. Also, they have enough staffing to ensure they are always there when you need them.

However, an individual person can sometimes be more cost effective but on the other hand. You may not get the consistency you wish with an individual rather than with a company. If you hire an individual and for whatever reason they are unable to make it to the schedule. You and your home are now left in the dust.

Do Your Research

It is very worrying having someone that you do not know, in your home. So finding the right individual or cleaning service company is very important. The best way to decide on a cleaning service company in Henderson NV would be through a referral.

Ask your friends, family, neighbors and colleagues who they are using for their cleaning service. If you do not have someone who can give you a good referral. Then another great option is checking a reputable online review site such as Yelp or Angie’s List.

Once you have gathered a few options to choose from, it’s time to go through the list and start narrowing down your options. Contact the service companies, by email or by phone. See if you can schedule an in home estimate or virtual estimate via video phone call. This will give you time to get to know the company, how it operates and you will be able to assess their responsiveness.

Before your appointment, it would be a great idea to make a list of questions you have for the cleaning service manager you are speaking with. Write down any special request, need or instructions you have for them to ensure they can meet your needs.

HouseKeeping Honeys Wants You To Know The Right Question To Ask.

So we made a list of 15 questions for you to ask house cleaning service companies before you hire.

1. Are You Insured and Bonded?

HouseKeeping Honeys Is Licensed, Bonded and Insured. In case something gets broken, damaged or ends up missing from your home it is imperative to ensure that the cleaning service company you hire is Insured and Bonded. Any professional cleaning service will have liability insurance and a bond policy to protect you and themselves from any unfortunate accident. Finding out if the company you are doing business with is insured and bonded should leave you with peace of mind.

2. Does Your Company Carry Workman’s Compensation?

HouseKeeping Honeys carries workers compensation to protect you, our employees and our company. Professional Cleaning Services will carry workman’s compensation for their employees. However you have to ensure that the company you choose are not using contractors. Ensure that all staff are employees who are on their payroll and pay federal, state and social security taxes will provide their employees with worker’s compensation.

If, in the event an employee is injured while cleaning your home. The employers workman’s compensation will cover it – So you as a homeowner won’t be liable.

3. Do You Perform Background Checks On All Employees?

The safety of our client and home is our main priority, HouseKeeping Honeys does a background check on all employees.

Firstly, if you decide to hire an independent cleaner, you are now their employer. Therefore, it would be recommended to conduct a screening on any potential independent cleaners you may be possibly considering. A simple background check will ensure you know who is inside your home. The safety of you and your home possessions should not be compromised any reputable cleaning service performs background checks as well as pre-screen and random drug testing.

4. How Long Has Your Cleaning Service Been In Business?

Find out how long the company has been operating. How long the business owner has been in the industry and how long the employees have been with the company. It is not a bad thing to do business with a new company but make sure this is not a company who has changed names do to bad publicity.

5. Do Your Employees Speak English or Spanish, Will There Be A Language Barrier?

Lack of communication often leads to mistakes and unnecessary frustration for you, the client. A professional cleaning company will have multiple cleaners who are bilingual.  HouseKeeping Honeys has employees who speak both English, Spanish as well as English, Russian.

If there is poor communication with you and the cleaners cleaning your home, eventually it will lead to you becoming displeased. Which neither you or the service company wants. So it is important to make sure that the cleaners cleaning your home can communicate with you.

6. What Sets Your Services Or Company Apart From The Competitors?

For a competitive company this should be an easy question to answer. This is what we offer at HouseKeeping Honeys, make sure our competitors offer the same.

• Do they offer competitive rates? A satisfaction guarantee? A loyalty program? A referral program?

7. Does Your Company Offer A Satisfaction Guarantee? If So What Is Your Guarantee?

Your satisfaction is 100% guaranteed at HouseKeeping Honeys. If you are not happy with any area we’ve cleaned, simply call within 24 hours and we will come back out and clean it free of charge. This makes hiring HouseKeeping Honeys virtually risk free. Our maids are thoroughly screened through our rigorous recruitment process, and every one of them goes through our Maid University training process. If you decide to go with a different company than HouseKeeping Honeys, make sure they offer the same.

8. How Will you Gain Access To My Home?

Typically what we suggest doing at HouseKeeping Honeys is to either have a designated hiding spot for your spare key and having the house cleaner leaving the spare key inside the home when finished. You can also grant access to the house using a keypad or virtual key on a smartphone. Of course these options are only necessary if you are not able to be home during your servicing scheduled time slot.

9. How Are Your Rates Established?

You can locate our services and standard rates online. We offer at home estimates or virtual estimates via video phone call. You can see a list of our prices by clicking the service menu. Don’t forget HouseKeeping Honeys offers Weekly, Bi-Weekly and Monthly discounts to clients.

Depending on the condition of the home, your initial first visit maybe charged hourly or by the project this price also depends on the number of staff needed to clean the home. Be sure to get an estimate of the job beforehand from the cleaning service company. After your first visit the cleaning service company should be able to provide you with a flat recurring rate for each subsequent task, considering the property is left in a modest condition when returning. Also if you have a hours or price not exceed, be sure to let your house cleaning company know in advance.

10. What Should I Do With My Pet(s)?

If your pet is friendly, we recommend letting us know ahead of time. We will include a treat with your permission. On the first visit, our staff will greet you and your pet. Our staff will introduce herself to your pet with a treat, greeting them and asking permission to clean their domain. Depending on how you and our staff felt about the introduction to your pet, it maybe a good idea to crate your pet during. If you are not home and staff is able to, upon your request we can either crate your pet, or put your pet outside in a safe spot and bring them back in or out of their crate when we are finished.

11. Do You Provide The Cleaning Supplies And Equipment Needed?

Some companies will bring their own equipment and supplies. However, other companies may not provide the cleaning supplies and only the equipment to do the job. Requiring you to provide the cleaning supplies which is an additional cost to keep in mind.

If you wish to substitute a cleaning supply of your own, this should not be an issue. HouseKeeping Honeys provides all cleaning supplies and equipment needed to get the job done. We have additional cleaning supply upgrades and features available. Speak with your representative to see our premium supply line and all green environmentally safe products as well.

12. What Does The Cleaning Services Include?

Find out what is included in the routine cleaning service of the company you are speaking with. If you prefer to receive daily visits, weekly visits, bi-weekly visits or monthly visits or If you would rather do your own daily chores let your cleaning service company know so they can factor the information provided into the pricing.

13. Do you keep records of the all tasks in each client’s house for future jobs monthly, bi-weekly and weekly?

A great house cleaning service company will keep records of what was cleaned and what to pay extra attention to within your home. The key to an amazing service is begins with the cleaning services organization skills. A House Cleaning company should always be thinking ahead and making the next job easier on them and fast and efficient for you. Typically House Keeping companies have multiple clients they are serving weekly and their efficiency is key to your home being to 100% your satisfactory.

14. Are you knowledgeable about the treatment of different appliances and surfaces?

Your house cleaning service should be able to examine a surface or appliance and determine the proper cleaning agent to use in order to properly clean and disinfect the area. Does the employees know how to clean wood floors, stainless steel, or leather couches? These are some of the question you want to be reassured about.

• Make sure the employee is knowledgeable about multiple cleaning treatments.
• The ability to clean multiple surfaces and appliances properly insuring safe disinfection of all areas.
• The employee must be well experienced in multiple cleaning techniques.

15. Can I Get This All In Writing?

Having all the details that was agreed upon in writing will help avoid disagreements if they ever arise.

Covid-19 Protection

Cleaning And Disinfecting Your Home

• Wear reusable or disposable gloves for routine cleaning and disinfection.
• Clean surfaces using soap and water, then use disinfectant.
• Clean or launder items according to the manufacturer’s instructions.
• Wash your hands often with soap and water for 20 seconds.
• If someone is sick, keep a separate bedroom and bathroom for the person who is sick (if possible).

• Wear reusable or disposable gloves for routine cleaning and disinfection.
• Clean surfaces using soap and water, then use disinfectant.
• Cleaning with soap and water reduces number of germs, dirt and impurities on the surface. Disinfecting kills germs on surfaces.
• Practice routine cleaning of frequently touched surfaces. High touch surfaces include:
  • Tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, sinks, etc.

Disinfect

Disinfect with a household disinfectant on List N: Disinfectants for use against SARs-CoV-2external icon, the virus that causes COVID-19.
Follow the instructions on the label to ensure safe and effective use of the product. Read EPA’s infographic on how to use these disinfectant productsexternal icon safely and effectively.
Many products recommend:

• Keeping surface wet for a period of time (see product label)
• Precautions such as wearing gloves and making sure you have good ventilation during use of the product

• 

  Diluted household bleach solutions can be used if appropriate for the surface. Unexpired household bleach will be effective against coronaviruses when properly diluted.

  • Use bleach containing 5.25–8.25% sodium hypochlorite. Do not use a bleach product if the percentage is not in this range or is not specified.
  • Follow the manufacturer’s application instructions for the surface, ensuring a contact time of at least 1 minute.
  • Ensure proper ventilation during and after application.
  • Check to ensure the product is not past its expiration date.
  • Never mix household bleach with ammonia or any other cleanser. This can cause fumes that may be very dangerous to breathe in.
• Prepare a bleach solution by mixing:
  • 5 tablespoons (1/3^rd cup) of 5.25–8.25% bleach per gallon of room temperature water or
  • 4 teaspoons of 5.25–8.25% bleach per quart of room temperature water

• Bleach solutions will be effective for disinfection up to 24 hours.
• Alcohol solutions with at least 70% alcohol may also be used.

Soft Surfaces

For soft surfaces such as carpeted floor, rugs, and drapes.

• Clean the surface using soap and water or with cleaners appropriate for use on these surfaces.

• Launder items (if possible) according to the manufacturer’s instructions. Use the warmest appropriate water setting and dry items completely.

  OR

• Disinfect with a household disinfectant on List N: Disinfectants for use against SARs-CoV-2external icon, the virus that causes COVID-19.

• Vacuum as usual. 

Electronics

For electronics, such as tablets, touch screens, keyboards, and remote controls.

• Consider putting a wipeable cover on electronics.
• Follow manufacturer’s instruction for cleaning and disinfecting.
  • If no guidance, use alcohol-based wipes or sprays containing at least 70% alcohol. Dry surface thoroughly.

Laundry

For clothing, towels, linens and other items.

• Launder items according to the manufacturer’s instructions. Use the warmest appropriate water setting and dry items completely.
• Wear disposable gloves when handling dirty laundry from a person who is sick.
• Dirty laundry from a person who is sick can be washed with other people’s items.
• Do not shake dirty laundry.
• Clean and disinfect clothes hampers according to guidance above for surfaces.
• Remove gloves, and wash hands right away.

Clean Hands Often

• 

  Key times to clean hands

  • Immediately after removing gloves and after contact with a person who is sick.
  • After blowing one’s nose, coughing, or sneezing
  • After using the restroom
  • Before eating or preparing food
  • After contact with animals or pets
  • Before and after providing routine care for another person who needs assistance (e.g. a child)
• Wash your hands often with soap and water for 20 seconds.
• Hand sanitizer: If soap and water are not readily available and hands are not visibly dirty, use a hand sanitizer that contains at least 60% alcohol. However, if hands are visibly dirty, always wash hands with soap and water.

• Avoid touching your eyes, nose, and mouth with unwashed hands.

HVAC, ventilation, and filtration

Ventilation and filtration provided by heating, ventilating, and air-conditioning (HVAC) systems can reduce the airborne concentration of the virus that causes COVID-19 (SARS-CoV-2), which can reduce the risk of transmission through the air.

• Check to be sure your HVAC filter is correctly in place and consider upgrading the filter to the highest-rated filter that your system can accommodate (consult your HVAC manual or an HVAC professional for details).
• HVAC systems only filter the air when the fan is running, so run the system fan for longer times, or continuously.  Many systems can be set to run the fan even when no heating or cooling is taking place.
• When used properly, air purifiers can help reduce airborne contaminants, including viruses, in a home or confined space.
• Improve ventilation with outside air to improve indoor air quality:
  • Open the windows, or screened doors, if possible.
  • Operate a window air conditioner that has an outdoor air intake or vent, with the vent open.
  • Open the outside air intake of the HVAC system, if yours has one (this is not common).
  • Operate a bathroom fan when the bathroom is in use or continuously, if possible.
  • Avoid these actions when outdoor air pollution is high or when it makes your home too cold, hot, or humid.
• Care should be taken with portable ventilation equipment, for example, fans, to minimize air blowing from one person directly at another person to reduce the potential spread of any airborne or aerosolized viruses.
• Running your HVAC system, using an air purifier or a portable air cleaner, and increasing ventilation are not enough to protect yourself and your family from COVID-19. Continue to follow other prevention guidelines.
• Use of ozone generators in occupied spaces is not recommended. When used at concentrations that do not exceed public health standards, ozone applied to indoor air does not effectively remove viruses, bacteria, mold, or other biological pollutants.

When someone is sick

Bedroom and Bathroom

Keep separate bedroom and bathroom for a person who is sick (if possible).

• The person who is sick should stay separated from other people in the home (as much as possible).
• If you have a separate bedroom and bathroom: Wear disposable gloves and only clean the area around the person who is sick when needed, such as when the area is soiled. This will help limit your contact with the person who is sick.
  • Caregivers can provide personal cleaning supplies to the person who is sick (if appropriate). Supplies include tissues, paper towels, cleaners, and EPA-registered disinfectantsexternal icon. If they feel up to it, the person who is sick can clean their own space.
• If shared bathroom: The person who is sick should clean and disinfect after each use. If this is not possible, the caregiver should wait as long as possible before cleaning and disinfecting.
• See precautions for household members and caregivers for more information.

Food

• 

  Stay separated: The person who is sick should eat (or be fed) in their room if possible.

• Wash dishes and utensils using disposable gloves and hot water: Handle any used dishes, cups/glasses, or silverware with gloves. Wash them with soap and hot water or use a dish washer.
• Clean hands after taking off gloves or handling used items.

Trash

• Dedicated, lined trash can: If possible, dedicate a lined trash can for the person who is sick. Use disposable gloves when removing garbage bags, and handling and disposing of trash. Wash hands afterwards.