Before Choosing Your House Cleaning Service Company. Meet Them to See How They Set Their Standards and Prices.
15 Questions To Ask House Cleaning Service
With todays fast paced busy world, it is a must to have a house cleaning service. What was once known to be a luxury, is now a necessity. With the growing need for a maid service in Henderson, NV. There’s plenty of choices to pick from and we are sure you have some question. But do you have 15 questions? Do you want to hire a cleaning service company or a freelance worker? Do you want to hire a franchise or do you want to keep it local and shop small business?
HouseKeeping Honeys wants to help you, so we made a list of 15 Questions To Ask, before you decide on your House Cleaning Service.
Remember, when hiring a maid service their priority should always be your satisfaction. We hope these 15 questions help you better find the perfect house cleaning service company for you.
Weigh Out The Positives and Negatives
The first decision you are going to need to make is wether you would like to hire a house cleaning service company or an individual. Each option has its ups and its downs.
Hiring a cleaning service company such as HouseKeeping Honeys has its benefits. Cleaning Service Companies typically offer a more flexible schedule to suit your needs. Also, they have enough staffing to ensure they are always there when you need them.
However, an individual person can sometimes be more cost effective but on the other hand. You may not get the consistency you wish with an individual rather than with a company. If you hire an individual and for whatever reason they are unable to make it to the schedule. You and your home are now left in the dust.
Do Your Research
It is very worrying having someone that you do not know, in your home. So finding the right individual or cleaning service company is very important. The best way to decide on a cleaning service company in Henderson NV would be through a referral.
Ask your friends, family, neighbors and colleagues who they are using for their cleaning service. If you do not have someone who can give you a good referral. Then another great option is checking a reputable online review site such as Yelp or Angie’s List.
Once you have gathered a few options to choose from, it’s time to go through the list and start narrowing down your options. Contact the service companies, by email or by phone. See if you can schedule an in home estimate or virtual estimate via video phone call. This will give you time to get to know the company, how it operates and you will be able to assess their responsiveness.
Before your appointment, it would be a great idea to make a list of questions you have for the cleaning service manager you are speaking with. Write down any special request, need or instructions you have for them to ensure they can meet your needs.
HouseKeeping Honeys Wants You To Know The Right Question To Ask.
So we made a list of 15 questions for you to ask house cleaning service companies before you hire.
1. Are You Insured and Bonded?
HouseKeeping Honeys Is Licensed, Bonded and Insured. In case something gets broken, damaged or ends up missing from your home it is imperative to ensure that the cleaning service company you hire is Insured and Bonded. Any professional cleaning service will have liability insurance and a bond policy to protect you and themselves from any unfortunate accident. Finding out if the company you are doing business with is insured and bonded should leave you with peace of mind.
2. Does Your Company Carry Workman’s Compensation?
HouseKeeping Honeys carries workers compensation to protect you, our employees and our company. Professional Cleaning Services will carry workman’s compensation for their employees. However you have to ensure that the company you choose are not using contractors. Ensure that all staff are employees who are on their payroll and pay federal, state and social security taxes will provide their employees with worker’s compensation.
If, in the event an employee is injured while cleaning your home. The employers workman’s compensation will cover it – So you as a homeowner won’t be liable.
3. Do You Perform Background Checks On All Employees?
The safety of our client and home is our main priority, HouseKeeping Honeys does a background check on all employees.
Firstly, if you decide to hire an independent cleaner, you are now their employer. Therefore, it would be recommended to conduct a screening on any potential independent cleaners you may be possibly considering. A simple background check will ensure you know who is inside your home. The safety of you and your home possessions should not be compromised any reputable cleaning service performs background checks as well as pre-screen and random drug testing.
4. How Long Has Your Cleaning Service Been In Business?
Find out how long the company has been operating. How long the business owner has been in the industry and how long the employees have been with the company. It is not a bad thing to do business with a new company but make sure this is not a company who has changed names do to bad publicity.
5. Do Your Employees Speak English or Spanish, Will There Be A Language Barrier?
Lack of communication often leads to mistakes and unnecessary frustration for you, the client. A professional cleaning company will have multiple cleaners who are bilingual. HouseKeeping Honeys has employees who speak both English, Spanish as well as English, Russian.
If there is poor communication with you and the cleaners cleaning your home, eventually it will lead to you becoming displeased. Which neither you or the service company wants. So it is important to make sure that the cleaners cleaning your home can communicate with you.
6. What Sets Your Services Or Company Apart From The Competitors?
For a competitive company this should be an easy question to answer. This is what we offer at HouseKeeping Honeys, make sure our competitors offer the same.
Do they offer competitive rates? A satisfaction guarantee? A loyalty program? A referral program?
7. Does Your Company Offer A Satisfaction Guarantee? If So What Is Your Guarantee?
Your satisfaction is 100% guaranteed at HouseKeeping Honeys. If you are not happy with any area we’ve cleaned, simply call within 24 hours and we will come back out and clean it free of charge. This makes hiring HouseKeeping Honeys virtually risk free. Our maids are thoroughly screened through our rigorous recruitment process, and every one of them goes through our Maid University training process. If you decide to go with a different company than HouseKeeping Honeys, make sure they offer the same.
8. How Will you Gain Access To My Home?
Typically what we suggest doing at HouseKeeping Honeys is to either have a designated hiding spot for your spare key and having the house cleaner leaving the spare key inside the home when finished. You can also grant access to the house using a keypad or virtual key on a smartphone. Of course these options are only necessary if you are not able to be home during your servicing scheduled time slot.
9. How Are Your Rates Established?
You can locate our services and standard rates online. We offer at home estimates or virtual estimates via video phone call. You can see a list of our prices by clicking the service menu. Don’t forget HouseKeeping Honeys offers Weekly, Bi-Weekly and Monthly discounts to clients.
Depending on the condition of the home, your initial first visit maybe charged hourly or by the project this price also depends on the number of staff needed to clean the home. Be sure to get an estimate of the job beforehand from the cleaning service company. After your first visit the cleaning service company should be able to provide you with a flat recurring rate for each subsequent task, considering the property is left in a modest condition when returning. Also if you have a hours or price not exceed, be sure to let your house cleaning company know in advance.
10. What Should I Do With My Pet(s)?
If your pet is friendly, we recommend letting us know ahead of time. We will include a treat with your permission. On the first visit, our staff will greet you and your pet. Our staff will introduce herself to your pet with a treat, greeting them and asking permission to clean their domain. Depending on how you and our staff felt about the introduction to your pet, it maybe a good idea to crate your pet during. If you are not home and staff is able to, upon your request we can either crate your pet, or put your pet outside in a safe spot and bring them back in or out of their crate when we are finished.
11. Do You Provide The Cleaning Supplies And Equipment Needed?
Some companies will bring their own equipment and supplies. However, other companies may not provide the cleaning supplies and only the equipment to do the job. Requiring you to provide the cleaning supplies which is an additional cost to keep in mind.
If you wish to substitute a cleaning supply of your own, this should not be an issue. HouseKeeping Honeys provides all cleaning supplies and equipment needed to get the job done. We have additional cleaning supply upgrades and features available. Speak with your representative to see our premium supply line and all green environmentally safe products as well.
12. What Does The Cleaning Services Include?
Find out what is included in the routine cleaning service of the company you are speaking with. If you prefer to receive daily visits, weekly visits, bi-weekly visits or monthly visits or If you would rather do your own daily chores let your cleaning service company know so they can factor the information provided into the pricing.
13. Do you keep records of the all tasks in each client’s house for future jobs monthly, bi-weekly and weekly?
A great house cleaning service company will keep records of what was cleaned and what to pay extra attention to within your home. The key to an amazing service is begins with the cleaning services organization skills. A House Cleaning company should always be thinking ahead and making the next job easier on them and fast and efficient for you. Typically House Keeping companies have multiple clients they are serving weekly and their efficiency is key to your home being to 100% your satisfactory.
14. Are you knowledgeable about the treatment of different appliances and surfaces?
Your house cleaning service should be able to examine a surface or appliance and determine the proper cleaning agent to use in order to properly clean and disinfect the area. Does the employees know how to clean wood floors, stainless steel, or leather couches? These are some of the question you want to be reassured about.
Make sure the employee is knowledgeable about multiple cleaning treatments.
The ability to clean multiple surfaces and appliances properly insuring safe disinfection of all areas.
The employee must be well experienced in multiple cleaning techniques.
15. Can I Get This All In Writing?
Having all the details that was agreed upon in writing will help avoid disagreements if they ever arise.